HealthCare Management

HealthCare Management

Proactive handling of Bodily Injury Claims is often considered the norm. We have taken this one step further through our concept “Case Management” in which qualified nurses work actively together with the adjusters in the claimant’s rehabilitation process. 

Through our team of nurses and doctors we can also offer health evaluations to assist the insurer in the underwriting process.

 The team can also offer services within Medical Expense Insurance as well as Absence Management.

Services Include

Case Management

  • Screening of claims
  • Initial phone call with the claimant about status and next steps
  • Follow-up conversations either by phone or home-visit
  • Final conversation to determine if further involvement is necessary

 The use of Case Management helps us to:

  • Obtain all the potential consequences of the claim, which enables us to handle claims in the best possible way.
  • et an accurate first reserve in the claims and update this accordingly throughout the claims lifecycle .
  • Increase the claimant's satisfaction (Based on feedback from customers)

 Health evaluations

  • Clean health
  • Non-clean health
  • Consultancy work related to routines and framework for the medical health evaluations on specific products and wordings.

 Telephone Advice Nursing

  • Appointment scheduling
  • Medical Expense Insurance claims handling

 Absence Management

  • Collection and analysis of absence records by qualified nurses broken down by the client’s organizational structure.
  • Coordination of rehabilitation cases

Benefits

  • Highly competent medical team
  • Time savings / total cost spend control
  • More accurate reserves throughout the lifecycle of the claim
  • Satisfied claimants / policyholders
  • Decreased percentage of re-opened claims
  • Access to network of private clinics and nursing staff
  • Helps reduce absences and related costs
  • In-depth analysis of detailed absence statistics which provide insight into the cause of absences and help identify ways to reduce absenteeism

Contacts

For further information, please contact:

William Korse
Head of Bodily Injury Claims
M: +46 (0) 709 11 60 49
E: william.korse@crawco.se

 For more information and a directory of contacts, visit http://www.broadspire.eu

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