Affinity Claims Services

Affinity Claims Services

Crawford Affinity connects every piece of the claims processing chain, with an extensive and wide-ranging knowledge of the affinity market, differentiating us from our competitors. Crawford understands that affinity products and services are a reflection of sponsoring entities such as financial institutions, card products, associations, employee benefits and other groups.

Our technology allows Crawford to offer best in class service, including: online claims submission; My Claims Agent, our proprietary claims management system; end-to-end Spanish capability; and a 24/7 first notice of loss call center.

From lost luggage to disability claims, we provide a consumer-centered approach that handles claims in a streamlined and efficient manner, adding to your product promise by ensuring your customers are taken care of.

Services Include

Crawford’s affinity solutions include an extensive suite of services. Our deep experience with affinity products includes:

  • Accidental death/dismemberment
  • Trip interruption/cancellation
  • Loss damage waiver (LDW)
  • Collision damage waiver (CDW)
  • Disability
  • Hotel and motel burglary
  • Bag delay/lost luggage
  • Travel accident insurance
  • ID theft
  • Emergency services
  • Mortgage payment insurance
  • Extended warranty
  • Hospital accident
  • Buyer protection
  • Pet insurance
  • Limited/temporary medical assistance

Benefits

  • Technology that allows Crawford to offer best in class service to customers
  • High-caliber, dedicated affinity team leveraging the strength of Crawford’s global footprint and organizational infrastructure
  • Strategically placed hubs where you need us most, including the United States, Canada, Latin America, Europe and Asia Pacific
  • PCI Data Security Standard (PCI DSS) compliant, giving us a unique differentiator in the industry in the measures we take to protect your customers
  • Superior, state-of-the-art 24/7/365 call center, enabling end-to-end claims handling
  • Customized, systematic workflow process, utilizing our proprietary claims management system designed specifically for handling sensitive documents in a PCI DSS compliant environment – My Claims Agent 
  • Continuously improve innovation for claimants, address flexibility issues and offer robust reporting and analytics capabilities
  • Unparalleled customer service experience

Contacts

Michael McDonald
Vice President, Affinity Services - U.S.
404.497.6404
michael_mcdonald@us.crawco.com

Gary Gardner
Senior Vice President, Global Client & Business Development – Canada
416.364.6341
gary.gardner@crawco.ca

Pablo Bull
Manager, Crawford Affinity – Latin America  
56 2 471 7000
pbull@legaxion.cl

Niels de Kock
Client Services Director, Global Markets – Europe
32 473 88 15 31
nielsdekock@broadspire.eu

Ian Sutcliffe
Managing Director, Broadspire UK
T: +44 (0) 7740 977300
ian.sutcliffe@broadspiretpa.co.uk

Mike Campbell-Pitt
Managing Director – Hong Kong
852 2101 0921
mike.campbellpitt@crawco.com.hk